Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Andrew & Heather Vancouver. By accessing our website and placing an order, you agree to be bound by these terms.
For any inquiries, you may contact us at:
info@andrewheathervancouver.com
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through our website. By placing an order, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
We strive to ensure that all product descriptions, images, and information on our website are accurate and up to date. However:
- Minor variations in color, design, or appearance may occur
- Typographical errors or inaccuracies may happen
We reserve the right to correct any errors or update product information at any time without prior notice.
3. Orders & Payment
- Orders are processed only after full payment has been successfully received
- Available payment methods may vary depending on your country or region
- Customers are responsible for selecting a valid and available payment method
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
4. Processing & Delivery
- Processing Time: 1–3 business days
- Shipping Time: 3–7 business days (depending on location)
- Orders are shipped directly from our international supplier
While we aim to deliver within the estimated timeframe, delays may occur due to external factors such as customs, logistics providers, or high demand periods.
5. Returns & Cancellations
Please refer to our Return Policy for detailed information regarding returns, refunds, and cancellations.
6. Liability
- We are not liable for lost or damaged packages if the tracking information confirms successful delivery
- Customers are responsible for providing accurate shipping details at checkout
- Any issues with incorrect addresses must be reported within 24 hours of placing the order
7. Intellectual Property
All content on this website—including but not limited to text, images, logos, and branding—is the exclusive property of Andrew & Heather Vancouver.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written consent.
8. Complaints Procedure
If you have a complaint or concern, you may submit it via email:
info@andrewheathervancouver.com
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada.