Shipping & Delivery Policy
At Andrew & Heather Vancouver, we are committed to delivering your order as quickly, safely, and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
- Orders are processed within 1–3 business days
- Once your order has been shipped, you will receive a confirmation email with tracking information
Please note that processing times may be slightly extended during peak periods or high order volumes.
Delivery Time
- Estimated delivery time: 3–7 business days, depending on your location
While we strive to meet these delivery estimates, delays may occur due to:
- Customs procedures
- Carrier disruptions
- High seasonal demand
We appreciate your understanding in such cases.
Shipping Method & Origin
All orders are shipped directly from our international supplier to ensure efficient fulfillment and competitive pricing.
Because of this:
- Orders may be shipped from Asia
- Customs duties, import taxes, or additional fees may apply, depending on your country’s regulations
- These charges, if applicable, are the responsibility of the customer
Shipping Costs
Shipping costs are calculated at checkout and depend on:
- Destination country
- Package weight
- Selected shipping method
All applicable costs will be clearly displayed before completing your purchase.
Shipping Responsibility
- If tracking information confirms that a package has been successfully delivered, responsibility transfers to the customer
- Customers are responsible for providing accurate shipping details at checkout
- Any address errors must be reported within 24 hours of placing the order
We are not liable for delivery issues caused by incorrect or incomplete address information.
Contact
For any questions regarding shipping or delivery, please contact us at: